AI training · AI audits · AI transformation
AI training, audits and transformation. An owner and a target for every pilot.agent.workflow.tool.pilot.
I help CEOs and COOs train their teams, audit where AI is paying off and where it isn't, and turn scattered pilots into owned, measured systems. 18+ years across Delivery Hero, Foodpanda, Daraz, Telenor and Jazz. MBA, LUMS.
About
Umar Muhammad Sharif
MBA, LUMS. 18+ years at Delivery Hero, Foodpanda, Daraz, Telenor and Jazz. Most recently Fractional Head of AI and Transformation at Sarmaaya Financials.
The 28-second version7 scenes · 4s each
40 pilots.
0 owners.
18+ years inside
Delivery Hero
Foodpanda
Daraz
Telenor
Jazz
Teradata
Sarmaaya
Ultimus
Lead calls in.
Assalam o alaikum, portfolio track karna hai
Intent: portfolio_tracking
Score 0.87 → route: sales
The audit.
Goal
Workflow
Data
Owners
Controls
Evidence
The system.
Result
93×
payment lift when users create a portfolio
Umar M. Sharif · AI transformation
Book a 30-min AI Audit
umarmsharif@gmail.com
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● REC
01 Problem
02 Proof
03 Call
04 Audit
05 System
06 Result
07 Book
4 ways I work with you on AI.
01 / 04
01
Voice and chat agents
Use-case design, guardrails and production routing for agents that qualify and answer leads.
02
AI audits and transformation
An audit of where AI is paying off, then a sequenced portfolio roadmap with owners, controls and evidence of value.
03
AI personal productivity
Research, writing, meetings and decisions redesigned around AI workflows.
04
AI training for leaders and teams
AI fluency built on their own work, including the Hands-on AI for leaders programme.
Teaching
Case · Sarmaaya Financials · Apr–Jul 2026
Fractional Head of AI and Transformation for a PSX-authorized fintech.
Built a three-layer revenue system roadmap, a Gemini and FastAPI lead-qualification agent in Urdu, Roman Urdu and English, and the install-behaviour analysis that linked portfolio creation to payment.
93×
payment lift when users create a portfolio
Foodpanda Pakistan
+18%
orders from AI dish descriptions
−33%
partner fail rates
−30%
order delays
Selected work
Analysis, flagship roles and case studies.
4 case studies. I name employers on flagship roles only and withhold analytical clients.
Telecom · Telenor and Jazz
Loyalty, personalisation and offer design at national scale
Personalised offers lifted ARPU 5% against a control group, and the offer-pitch analysis found under-pitched offers converting better.
Read the case →
Fintech · Diagnosis
The activation bottleneck
Install-to-paid funnel diagnosis and a 5-stage operating model with owners and targets.
Read the case →
Marketplace · Programme design
The first 60 days
An incubation programme for new vendors across 18 markets, with org options, graduation thresholds and OKRs.
Read the case →
Services · Research
Where the AI gain lands
Measured AI effects from −19% to +35%, role exposure and pricing for a headcount-priced services firm.
Read the case →
Recommendations
What people I worked with say.
Under Umar’s leadership, we fundamentally redesigned the role of Vendor Operations. … The results spoke for themselves: Vendor NPS improved 5x, escalations reduced by 70%, and service levels improved materially.
Director Commercial, foodpanda
LinkedIn recommendation
Then he gave us a strategy that actually made sense and was doable, not just theory. One thing I really appreciated was how he showed us the way AI could help us turn leads into actual paying customers.
Founder, Sarmaaya.pk
LinkedIn recommendation
3 moves. 30 minutes to start.
1
Book the audit
Bring one business problem you want AI to move.
2
Review the system
Goals, workflow, data, ownership, controls and evidence.
3
Sequence the next move
Leave with the highest-value constraint and one action.
Let's find your highest-value AI move.
Book your 30-min AI AuditOr email umarmsharif@gmail.com